AI for Hospitality

By integrating smart technology and data-driven insights, we help hotels enhance guest satisfaction and streamline their operations for better efficiency and profitability.

AI for Hospitality

By integrating smart technology and data-driven insights, we help hotels enhance guest satisfaction and streamline their operations for better efficiency and profitability.

Solution Overview:

Interplay can infuse AI and ML into a myriad of physical systems, registration applications, legacy networks and IoT devices that can bring magic to the customer experience. These applications weave together to bring a seamless, smooth, and intelligent experience to your guests.

Key Features

Hyper- personalization

Customer experiences can be tailored based on AI pattern matching

AI scheduling

Intelligent multi-variant scheduling via AI

IoT Integration

Quick application development and connections to hotel IoT systems

Curbside LPR Check-in

Seamless check-in as customers enter the property

Hyper- personalization

Customer experiences can be tailored based on AI pattern matching

AI scheduling

Intelligent multi-variant scheduling via AI

IoT Integration

Quick application development and connections to hotel IoT systems

Curbside LPR Check-in

Seamless check-in as customers enter the property

Benefits

Touchless Check-in

Touchless check-in allows guests to be recognized and checked-in as soon as their known vehicle approaches the hotel. As a guest's vehicle enters the property, their pre-registered license plate is read, and a welcome message is automatically sent to their smartphone, with an invitation to check-in. By the time the guest enters the lobby after parking or using valet, their room will be ready, and the transaction will be completed. Everything goes much more smoothly.

Touchless check-in with license plate recognition brings convenience to the customer and smoother operations to the store staff:

Customers enjoy a smoother experience

Reduced lines in the lobby

Increased security and safety

Hyper-Personalized Amenities

Guests can enjoy a personalized concierge. With natural language processing and rich customer profiles, the AI/ML concierge can make specific recommendations for each guest. Interactions are in conversational text or voice apps such as Alexa or Google Voice. When connected to resort amenity schedulers, guests can reserve activities, dining, and special services just by asking.

AI Demand Forecasting

Hospitality demand is inherently seasonal, but also depends on complex economic factors, transportation factors, pricing, and a host of other factors. AI demand forecasting can utilize neural networks to model demand based on past patterns and complex interactions that may be overlooked by human analysts. With Big Data systems and several AI engines available, our Interplay Application Platform can build very accurate demand forecasting models.

AI and IoT System Integrations

AI-driven IoT devices provide seamless connectivity and real-time data analytics, allowing hotels to personalize and automate various services. For example, smart thermostats and lighting systems can adjust room conditions based on guest preferences, ensuring optimal comfort. Voice-activated assistants can offer tailored recommendations, answer queries, and control in-room amenities, creating a more engaging and intuitive environment. Moreover, AI-powered predictive maintenance of IoT-enabled appliances helps prevent equipment failures, reducing downtime and operational costs. This synergy not only improves the overall efficiency of hotel management but also elevates the guest experience to unprecedented levels of convenience and satisfaction.

Natural Language Chatbots and Customer Service

Interplay can build a Natural Language Processing (NLP) library based on common hotel terminology. Once built out with thousands of words and hundreds of “intents”, the NLP can drive chatbots, customer service prompts, and interfaces with guests.

Seamless Payment Integrations

The Interplay Application Platform is integrated with all major payment gateways and methods, allowing for a seamless payment experience for guests across all point-of-sale systems, associate tablets, mobile smartphones, and voice chatbots. Integration is easy through a low-code configurator.

Empowering Staff with AI

Interplay AI can connect all reservations, amenity calendars, payment gateways, and complete guest profile systems available to any tablet, smartphone, or kiosk for your hospitality staff. This will let any associate become a "complete source" for all available information. Guests will have a complete concierge experience with any available staff.

Vehicle Type Recognition

Car lanes in front of hotels are a seemingly chaotic mix of taxis, shuttle buses, and private cars. Designated lanes bring some order, but these are difficult to track for safety personnel.

License plate recognition can enhance safety:

Recognize taxis and authorized shuttles in appropriate spaces

Recognize and alert staff for cars loitering too long

Complete license plate tracking and recording for restricted/secure areas

AI Threat Awareness

Resulting from our work with schools and retail environments, Interplay has a full threat awareness suite included that can identify guns, rifles and knives, and can also determine if assailants are wearing balaclavas.

This threat awareness leverages existing video feeds from security cameras, and requires no special equipment.

Blockchain Loyalty Integration

Interplay has modules to connect existing loyalty programs to the blockchain for consistent record-keeping and to reward guests in cryptocurrency.

Touchless Check-in

Touchless check-in allows guests to be recognized and checked-in as soon as their known vehicle approaches the hotel. As a guest's vehicle enters the property, their pre-registered license plate is read, and a welcome message is automatically sent to their smartphone, with an invitation to check-in. By the time the guest enters the lobby after parking or using valet, their room will be ready, and the transaction will be completed. Everything goes much more smoothly.

Touchless check-in with license plate recognition brings convenience to the customer and smoother operations to the store staff:

Customers enjoy a smoother experience

Reduced lines in the lobby

Increased security and safety

Hyper-Personalized Amenities

Guests can enjoy a personalized concierge. With natural language processing and rich customer profiles, the AI/ML concierge can make specific recommendations for each guest. Interactions are in conversational text or voice apps such as Alexa or Google Voice. When connected to resort amenity schedulers, guests can reserve activities, dining, and special services just by asking.

AI Demand Forecasting

Hospitality demand is inherently seasonal, but also depends on complex economic factors, transportation factors, pricing, and a host of other factors. AI demand forecasting can utilize neural networks to model demand based on past patterns and complex interactions that may be overlooked by human analysts. With Big Data systems and several AI engines available, our Interplay Application Platform can build very accurate demand forecasting models.

AI and IoT System Integrations

AI-driven IoT devices provide seamless connectivity and real-time data analytics, allowing hotels to personalize and automate various services. For example, smart thermostats and lighting systems can adjust room conditions based on guest preferences, ensuring optimal comfort. Voice-activated assistants can offer tailored recommendations, answer queries, and control in-room amenities, creating a more engaging and intuitive environment. Moreover, AI-powered predictive maintenance of IoT-enabled appliances helps prevent equipment failures, reducing downtime and operational costs. This synergy not only improves the overall efficiency of hotel management but also elevates the guest experience to unprecedented levels of convenience and satisfaction.

Natural Language Chatbots and Customer Service

Interplay can build a Natural Language Processing (NLP) library based on common hotel terminology. Once built out with thousands of words and hundreds of “intents”, the NLP can drive chatbots, customer service prompts, and interfaces with guests.

Seamless Payment Integrations

The Interplay Application Platform is integrated with all major payment gateways and methods, allowing for a seamless payment experience for guests across all point-of-sale systems, associate tablets, mobile smartphones, and voice chatbots. Integration is easy through a low-code configurator.

Empowering Staff with AI

Interplay AI can connect all reservations, amenity calendars, payment gateways, and complete guest profile systems available to any tablet, smartphone, or kiosk for your hospitality staff. This will let any associate become a "complete source" for all available information. Guests will have a complete concierge experience with any available staff.

Vehicle Type Recognition

Car lanes in front of hotels are a seemingly chaotic mix of taxis, shuttle buses, and private cars. Designated lanes bring some order, but these are difficult to track for safety personnel.

License plate recognition can enhance safety:

Recognize taxis and authorized shuttles in appropriate spaces

Recognize and alert staff for cars loitering too long

Complete license plate tracking and recording for restricted/secure areas

AI Threat Awareness

Resulting from our work with schools and retail environments, Interplay has a full threat awareness suite included that can identify guns, rifles and knives, and can also determine if assailants are wearing balaclavas.

This threat awareness leverages existing video feeds from security cameras, and requires no special equipment.

Blockchain Loyalty Integration

Interplay has modules to connect existing loyalty programs to the blockchain for consistent record-keeping and to reward guests in cryptocurrency.

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