Last updated: March 28, 2024
This privacy notice for Iterate.ai and its affiliates (collectively, “Iterate”, "Company," "we," "us," "our" and any variant), describes how and why we might collect, store, use, and/or share ("process") your Personal Information (as defined below) when you use our products, services, features, or content ("Services"), such as when you:
As used herein, the term “you” (including any variant) refers to each individual who enters into this privacy notice on such individual’s own behalf or any entity on behalf of which an individual enters into this privacy notice, in which case you represent and warrant that you have the authority to bind that entity to this privacy notice (and in that case, “you” will refer to the individual and that entity).
PLEASE READ THIS NOTICE CAREFULLY TO UNDERSTAND OUR PROCESSES AND PRACTICES REGARDING YOUR PERSONAL INFORMATION AND HOW WE WILL TREAT IT. IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, DO NOT USE OUR SERVICE. BY ACCESSING, BROWSING OR OTHERWISE USING THE SERVICE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY AND ABIDE BY THE TERMS OF THIS NOTICE, AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY AND CAPACITY TO ENTER INTO AND AGREE TO THE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT).
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@iterate.ai.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
In Short: We believe in the ethical and legal training of AI models.
We deploy several open-source AI foundational models within our applications, including models that have been fine-tuned by our engineers. We DO NOT use the Google Workspace APIs to train, develop, or improve generalized AI and/or ML models.
In Short: We collect Personal Information that you provide and disclose to us.
We collect Personal Information that you voluntarily provide and disclose to us when, among other things, you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you communicate with and contact us.
The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
The Personal Information we collect may include, but is not limited to, the following:
Sensitive Personal Information. We do not process Sensitive Personal Information.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, such as your Facebook, X (formerly known as Twitter), or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below. We do not control such social media accounts operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies and practices of the other websites and online services you use, and please contact such third parties directly for additional information on such privacy policies and practices.
All Personal Information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such Personal Information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information; we treat such information as Personal Information to the extent it can be combined with other information to identify you. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
In Short: We process your Personal Information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your Personal Information for other purposes with your consent.
We process your Personal Information for a variety of reasons, depending on how you interact with our Services, including, but not limited to:
In Short: We only process your Personal Information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
To process your Personal Information, we require a valid legal basis pursuant to applicable law for doing so. This may include, but is not limited to, legal bases such as gathering your consent, performing our contractual obligations, serving our legitimate business interests, the public interests, and/or protecting your rights.
In Short: We may share Personal Information in specific situations described in this section and/or with the following third parties.
We may need to share your Personal Information in the following situations:
In Short: We may use cookies and other tracking technologies to collect and store your Personal Information.
We may use cookies and similar tracking technologies such as web beacons and pixels, and local storage technologies such as HTML5 and Flash, to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
In Short: If you choose to register or log in to our Services using a social media account or other third party, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party and/or social media account details (like your Facebook or X (formerly known as Twitter) logins). When you choose to do this, we will receive certain profile information about you from the third-party and/or your social media provider. The profile information we receive may vary depending on the third-party and/or social media provider concerned, but may include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
You understand and agree that by connecting your account to such third-party platforms or networks, your information will be processed in accordance with such platform or network’s respective privacy policies and you grant us the same rights, power and authority as specified therein.
We will use the information we receive from third-party platforms or networks only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your Personal Information by your third-party and/or social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your Personal Information, and how you can set your privacy preferences on their sites and apps.
In Short: We may transfer, store, and process your Personal Information in countries other than your own.
We are headquartered in the United States and, although our servers are primarily located in the United States, we may use servers and third parties that operate in other countries. If you are accessing our Services from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your Personal Information (see "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" above) in other countries where privacy and data protection laws may not be as protective as those in your state, province, or country.
In Short: We keep your Personal Information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your Personal Information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your Personal Information for longer than twelve (12) months past the start of the idle period of your account and interactions with us.
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your Personal Information through a system of organizational and technical security measures.
We have implemented appropriate and commercially reasonable technical, administrative organizational and physical security measures designed to protect the security of any Personal Information we process. However, despite our security measures and efforts to secure your Personal Information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Therefore, you should take special care in deciding what information you send to us or any third-parties. Although we will do our best to protect your Personal Information, transmission of Personal Information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market our Services to children under 18 years of age.
The Services are not directed to or intended for use by children under 18 years of age. We do not knowingly solicit data from or market our Services to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that Personal Information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at hello@iterate.ai.
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your Personal Information. You may review, change, or terminate your account at any time.
In some regions (such as the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your Personal Information, (ii) to request rectification or erasure; (iii) to restrict the processing of your Personal Information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your Personal Information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your Personal Information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your Personal Information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and Personal Information from our active databases. However, we may retain some Personal Information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services.
In Short: You have the choices with respect to your Personal Information. and, depending on location, you may have certain statutory rights.
You have the choices with respect to your Personal Information. and, depending on location, you may have certain statutory rights such as:
You will need to apply these opt-out settings on each device from which you wish to opt-out. Please note that we also may work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms that we linked to above.
In Short: Yes, if you are a non-US resident or resident of a particular US state, you are granted specific rights regarding access to your Personal Information.
If you are a resident or citizen of the European Economic Area (EEA) or the United Kingdom (UK), the General Data Protection Regulation (GDPR) and UK GDPR, respectively, require us to explain the valid legal bases we rely on in order to process your Personal Information. For general information about the GDPR, please visit https://gdpr-info.eu/art-1-gdpr/. As such, we may rely on the following legal bases to process your Personal Information:
If you are a resident of Canada, in compliance with the Personal Information Protection and Electronic Documents Act, and applicable federal and provincial laws, we may process your Personal Information if you have given us specific permission (i.e., express consent) to use your Personal Information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your Personal Information without your consent, including, for example:
If you are a California resident, you have the right under the California Consumer Privacy Act (“CCPA”) with respect to information collected by us during the twelve (12) months preceding your request to exercise such rights. You are considered a California resident under the CCPA if either (i) you are located in California for a reason other than a temporary or transitory purpose and (ii) you are domiciled in California, but currently outside of California. Your rights include the right to (i) request access to, details regarding, and a copy of the Personal Information we have collected about you and/or shared with third parties; (ii) request deletion of the Personal Information that we have collected about you; and (iii) the right to opt-out of sale of your Personal Information. As the terms are defined under the CCPA, we do not “sell” your “personal information.”
California residents may also request the following information (to the extent we share your Personal Information in this way):
To exercise your rights as a resident of California or another state please contact us at hello@iterate.ai. In your request, you must provide your first and last name, your mailing address, and certify that you are a resident of California or the state under which you are exercising your privacy rights. We reserve the right to require additional information to confirm your identity and residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
Under California law, we collect the following Personal Information.
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under California or federal law | Gender and date of birth | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
| L. Sensitive Personal Information | NO |
We will use and retain the collected Personal Information (i) as needed to provide the Services, (ii) for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our policies and legal obligations or (iii) for:
We may also collect other Personal Information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
Will your Personal Information be shared with anyone else?
We may disclose your Personal Information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the Personal Information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your Personal Information for demonstration and/or research and development purposes, including to analyze and improve our Services and our business. As part of these activities, we may create aggregated, de-identified or otherwise anonymized data by removing identifiers that makes the data personally identifiable to you (collectively, “Aggregated Data”) from Personal Information we collect and we will not attempt to re-identify such Aggregated Data. We may use this Aggregated Data, publish such Aggregated Data, make such Aggregated Data generally available, or share such Aggregated Data with third parties for our lawful business purposes, including without limitation to analyze and improve the Service and promote our business.
We have not disclosed, sold, or shared any Personal Information to third parties for a business or commercial purpose in the preceding twelve (12) months. Iterate.ai will not sell or share Personal Information in the future belonging to website visitors, users, and other consumers.
You can ask for the deletion of your Personal Information. If you ask us to delete your Personal Information, we will respect your request and delete your Personal Information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Depending on the circumstances, you have a right to know:
In accordance with applicable law, we are not obligated to provide or delete Personal Information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
We will not discriminate against you if you exercise your privacy rights.
We do not process consumer's Sensitive Personal Information.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the Personal Information in our system. These verification efforts require us to ask you to provide certain Personal Information so that we can match it with Personal Information you have previously provided us. For instance, depending on the type of request you submit, we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use Personal Information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the Personal Information already maintained by us, we may request that you provide additional Personal Information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided Personal Information as soon as we finish verifying you.
To exercise these rights, you can contact us or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
If you are a resident of certain states such as Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia, you may have additional rights. For general information on such states’ consumer privacy laws, please visit the following below. This list is intended for informational purposes only and not to be comprehensive so please check with your state to learn more about your rights.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is posted and accessible. If required by law we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Services. In all cases, your use of the Services or you providing us Personal Information after the effective date of any updated version indicates your consent to and acceptance. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your Personal Information.
If you have questions or comments about this notice, you may email us at hello@iterate.ai or contact us by post at: 3031 Tisch Way, San Jose, California, United States 95128.
Based on the applicable laws of your state, province or country (see section IF I AM A NON-US RESIDENT OR RESIDENT OF A SPECIFIC STATE, DO I HAVE SPECIFIC PRIVACY RIGHTS? for additional information), you may have the right to request access to the Personal Information we collect from you, change such Personal Information, or delete it. To request to review, update, or delete your Personal Information, please contact us at hello@iterate.ai.
