Automates intake, routing and drafting of public records (FOIA/CPRA) responses, so staff spend minutes, not days, on each request.
Public records laws give residents, journalists and businesses the right to request government documents, and they give agencies firm deadlines to respond. For most city clerks and records offices, that work is still manual. Each request has to be read, interpreted, logged, researched and answered, often by a small team that is also handling council support, elections and day-to-day administration. The Public Records & FOIA Request Agent, built on Generate by Iterate.ai, takes on the repetitive parts of that process so staff can focus on review and judgment.
Staff manually track, sort and respond to hundreds of public records requests a year. Requests arrive in different formats and levels of detail. Some are narrow and easy to fulfill; others are broad, vague or touch several departments at once. Before a single record is pulled, someone has to work out what is actually being asked for and who holds it.
Delays cause compliance violations and frustrate residents. When a request sits in a queue, the agency risks missing its statutory response window, and residents lose confidence that their government is transparent and responsive.
The agent handles a request from intake to draft in a single step, with staff review built in before anything is sent.
A records office receives a request for all correspondence about a recent road resurfacing project. The agent summarizes the request, finds the agency's policy on correspondence records and a similar response from the previous year, and identifies Public Works as the department that holds the records. It routes the request to Public Works with a summary, and drafts an acknowledgment letter for the clerk. The clerk reviews the letter, adjusts the expected timeline and sends it the same morning.
For an office handling around 300 requests a year, reducing drafting time from hours to minutes returns a significant amount of staff capacity.
Impact figures are estimates. Validate with your agency's own data.
Records requests often include residents’ personal information and documents that are not yet public. Generate keeps that material inside your agency’s environment while the agent reads, researches and drafts.
No. The agent drafts or routes each request, and staff review every draft before it is sent.
It uses the agency's own policy documents and prior responses, so drafts reflect local rules and past practice.
Answer records requests in minutes, not days. Schedule a demo or try Generate for free.